Category: Interfaces

  • Tufekci on Twitter, Chilean miners, wikileaks, ipad, etc.

    I am still behind on blogging, but here’s some nuggets from  Technosociety blog, a  fresh blog about the relationship between technology and society by Zeynep Tufekci. Lots of deep thinking here. Here’s her take on the Nobel Peace prize announcement and Twitter:

    The Internet is not a game-changer in the sense of a cat-and-mouse game because, yes, it empowers both the cat and the mouse. It is a game-changer because we are not cats or mouse but people, and people care deeply about what other people think of them and how they conduct their lives. In the 21st century, it is not sustainable for a governing elite to be both repressive at home and welcome in the world — and most elites deeply desire the latter as much as they may still cling to the former. One can point to apparent exceptions like the Burmese Junta but I think the formulation holds for most.

    People almost never win over a repressive regime because they are better organized or better equipped or better able to get things done. All the examples one can point to are going to be rare remaining weak states or regimes from the past: the modern repressive state is just too powerful.  People win over repressive regimes because the elites in those regimes are also people, and as people, they also crave the sense of belonging and legitimacy that people everywhere, even the most powerful, crave.  People can win not because they can beat back force with force (they rarely can), but because they can withdraw their consent and undermine the standing the rulers have to repress, as the repressive apparatus itself consists of people. I think the collapse of the Soviet blocs is an amazing example of how the seemingly strongest state can wither away after being hollowed out through lack of legitimacy. (Pick your example: Apartheid South Africa, East Timor, etc.)

    Here’s her thoughts about the Chilean mine rescue narrative:

    My unease with the portrayal of this story isn’t just about the fact that this mine, like many others around the world, had an appalling safety record and the miners would have been out by themselves in 48 hours had the mine owners installed the safety ladders in the ventilation shafts as they were, by law, required to and warned about. And I do realize, as others have noted, that we copiously consume many mined metals and minerals as if they do not come at a huge human and environmental cost – costs which have been increasing as the easy pickings have long been picked over and we are now drilling deeper and deeper to extort the earth to give up these precious elements. Miners around the world are treated as discarded lives (thousands were dead just in China just last year) and suffer from a wide-range debilitating diseases.

    The problem is that this rescue was a spectacle of technological confidence. The message was that with enough money, determination, technological savvy, gadgets, NASA, experts, smarts, we can solve these problems which are of our making. Yes, we can, for small problems (and we should) like one collapsed mine. However, our bigger problems, climate change, resource depletion can’t be solved by just-the-right-amount-of-tech-wizardry. There are hard choices and inevitable compromises ahead and we should get ready for a (global) discussion on how to finally start ameliorating the unavoidable upheaval that is headed our way.

    There is one part of the message, however, I believe is crucial. The spirit of solidarity and camaraderie that the miners held onto under very difficult circumstances will be key. Paradoxically, such a spirit is often easier to hold on to under grave conditions that threaten survival and require sacrifice from all. Metaphorically speaking, we as humanity are already trapped in mine, a big blue and pretty one but still one that confines us and is under threat, and our technology is not going to provide us with a magical phoenix capsule that will solve everything without much sacrifice or pain and there will be no extraterrestrials who send us glucose drinks and video-feeds through ingenious tubes.

    She argues that wikileaks is interesting because it reveals the disparity between what insiders and outsiders know:

    So the multiple pronouncements by many pundits that there is nothing shocking here actually expose the heart of the issue: the jaded insider game of hypocrisy and cynicism involves much of the established media and punditry. Most diplomats and journalists already know, for example, that the U.S. has been spying on United Nations officials––this had actually been exposed but received fairly little media attention, certainly less than Dancing with the Stars. Most “insiders” know how the game is played. That nations go to war for interests and resources. That, around the world, the U.S. is not seen as a pure purveyor of democracy. That lobbyists dominate policy-making. That there is a scientific consensus around global warming and that almost all the dissent is financed through the oil-coal interests. That big nations often try to use multinational institutions to advance their own narrow agendas under the cloak of high ideals.  That many politicians are corrupt, ignorant and self-interested. But most of this is rarely discussed in an open and serious manner.

    There are many other issues that Wikileaks raises (such as the consequences of the corporatization of our social commons, which I had previously written about) and the relationship between the relatively open and distributed nature of Internet’s infrastructure and its ability to support a dissident public sphere (DDoS attacks cut both ways and I believe that they are counterproductive as they derail the conversation away from the real topic, transparency and accountability of the modern state, into trivial questions). However, I believe that Wikileaks also points to the way forward for civic journalism to survive as a relevant force — by first becoming an outsider to power. Without major newspapers’ role in acting as active intermediaries in focusing public attention to the revelations in these cables, these would likely get lost in a sea of confusion and clutter.

    (She has written several pieces about wikileaks, dictatorships, Jaron Lanier and other things which I will get around to later).

    One of the more intriguing posts was her pre-ipad piece about how consumption devices like the iPad may end up devaluing writing or at least   the ability of readers to respond:

    That is a consumptive mindset and before the Internet, that was the most easily available way of spending free time. Over the years, as the Internet has taken over my world, I have done less and less of that and I suspect that is true for many people.  I find it hard to just consume without being able to say something. I want a keyboard nearby.A large part of what made the Internet such a breakthrough for the public sphere that was previously dominated by one-way conversation from the powerful, the rich and the slickly-produced is the fact that interactivity through writing was built into the device that we used to access it. Computers came with keyboards, not touchscreens and not speech recognition . So, the issue is not just that typing on a screen is clunky. And I suspect soon these devices will come with speech and natural language recognition. That’s fine if you want to tell your mobile device to call home or pull up recipes for oatmeal-raisin cookies. Not so fine if you want to comment on a blog post, fire off a tirade, or write a lengthy email. Very few people can dictate as if they were writing — and often those rare types are professional writers.

    Writing, especially writing at length is a different modality of thought than talking and it also allows a different kind of exchange and discourse. (I refer specially to the scholarship of Neil Postman and Walter Ong.) As Postman argues, writing and the spread of the printed word through literacy and the printing press created a culture in which it is possible to debate ideas at length and produce analytic thought which can be produced, advanced, discussed, refuted, rejected, improved and otherwise churned through the public sphere. As Postman writes in Amusing Ourselves to Death: “almost all of the characteristics we associate with the mature discourse were amplified by typography, which has the strongest possible bias toward exposition: a sophisticated ability to think conceptually, deductively, and sequentially; a high valuation of reason and order; and abhorrence of contradiction; a large capacity for detachment and objectivity; and a tolerance for delayed response.” (p.63).

    Even though my pasting of the relevant passage included the same hyperlinks, I have not checked the hyperlinks and have not gone to the trouble to determine whether they are relevant or interesting. Is it obligatory for one blogger to include these hyperlinks as is? Sometimes I disable them, sometimes (like now) I leave them as is.  In this case, I trust that the blog author will link to things which are intrinsically interesting; on the other hand, I have noticed that    academic discourse often uses  footnotes and references to other scholarship to buttress (and possibly to distract from) an analysis. Perhaps it is important to allude to Postman here; on the other hand,  can the thought be adequately conveyed without making this allusion? For academics it is important to convey a thought’s provenance, but for plain old writer types, this is less important (and possibly distracting).  Blogger types   constantly refer to things and updating threads. So is hardly surprising that a blog would throw in links everywhere (especially when  citing economic or scientific analyses).

    On the other hand,  it can be cumbersome for the reader to travel though  passages detailing such provenance. Maybe these links will be useful for confirmation, but during the first reading, it is not terribly helpful. Also, I have noticed that many current event bloggers throw in way too many links (which mostly offer confirming or redundant reports without offering new information). As odd as it sounds, when I blog or write something for the web, I tend to keep hyperlinks to a minimum (especially when I am trying to say something). There is a practical reason for this. Ten years from now, 90% of  hyperlinks will be useless, and all that remains will be your descriptions of what was there.  I remain skeptical that archiving technologies like the Wayback Machine will continue to be as helpful as  web applications become more sophisticated and proprietary.

    Back to  Ms’.  Tufekci’s piece about the ipad. There is something  to her argument, but can’t  people  have two devices for two different modalities of communication? I have a desktop, a laptop and an ipad. I bring the ipad almost everywhere (mainly for reading articles/ebooks/RSS feeds, jotting short notes, bookmarking and catching up on email. I do my most productive work on my desktop and as a backup solution, my laptop.

    My concern is different; I publish online fiction, and a laptop or desktop is not useful for reading in bed, in a restaurant or on mass transit. A keyboard might be nice to have when someone is reading my stories, but I’d much rather that a potential reader be able to have the ability to read comfortably in  diverse contexts.

    In that respect, the ipad functions for me very much as a storage device for media/information which I want to process later in a more relaxed mode.  Yes, we are limited by the device’s form factor (and I would expect that to change a decade later), but I wouldn’t be surprised if at that time  I am still using  two devices for different modes of thought.

    In the ebook world we are debating the uses and necessity of keeping the concept of pagination; frankly the experience of reading in a web browser (even if we overlook the ads) is unpleasant and not  conducive to deep understanding. At the moment I have 20 browser tabs open, and screen width is significantly more than height (which results in lines of awful lengths). Also, each paragraph of text seems peppered with all kinds of hyperlinks of varying usefulness. (have you noticed that the NYT includes lots of links to NYT "topics" or "categories"  of no intrinsic usefulness or relevance to the article themself?)

    To contrast: the PDFs and epubs I read on my ipad allow me to read a subject in depth without distraction.  It offers a way to read that I have deeply missed with the advent of the Internet.

    Ms. Tufekci wrote this  piece before the Ipad actually came out, so she didn’t have the benefit of seeing the device in action or the apps which would be later released. But I can report  that after 8 months of ownership: 1)the amount of writing I have done on my laptop/desktop is no less than what it has been before,  2)I have in fact been able to edit an entire book on my ipad and 3)I have been able to read electronic devices on my ipad in ways I was never able to do  comfortably on  my laptop or desktop and   4)there are numerous contexts where I have both the ipad  and laptop/desktop open simultaneously.

    I am not altogether satisfied with the notetaking ability of the ipad — by that, I mean the ability to sync my clippings, notes and bookmarks with other computers where they can be easily accessed.  Often I will find something in the ipad and then access the URL simultaneously in a PC web browser.  Clumsy, but adequate. For me, the hardest adjustment about the ipad was having to deal with one app at a time and to keep switching back and forth. At least with a Windows PC, it is easier to switch between a variety of tasks listed on the toolbar. To summarize:  

    The ipad is a great single-tasking storage  device.

    Update: I notice that Tufekci gave a talk a few months later (presumably after she had time to look at the device). Here’s the provocative summary:

    Apple’s much-discussed iPad fits more within the logic of consumer society rather than the participatory Web 2.0 with its focus on active participation, diminishing corporate control, and a trend towards free products and services (what has come to be known as “prosumer society”). In contrast to Web 2.0, where users as “prosumers” actively participate in the production of that which they consume and often create systems from the bottom-up, the iPad channels passive consumption, corporate control via “closed” systems and a renewed focus on traditional, top-down, pay-per-view media. Indeed, the iPad is engineered to enforce this passivity, for example through lack of a tactile keyboard. The iPad is indicative of Apple’s Disneyfied approach in the way it produces spectacle to enchant or “wow” individuals into passive consumption, attempts to exercise control by creating a “walled garden,” and seeks to monetize more and more of the interactions within the system.

    (That would have been a great lecture to attend!) Let me say that there is merit to most (if not all) of this criticism. But not if you regard the ipad (and  clones) as primarily  storage devices.

  • Tutorial: How to control the crap which appears on your Facebook wall

    facebook

    facebook3

    Screencapture courtesy of the wonderful SnagIt software.

    That said, I have to admit that I am not telling half the story here. First, you can use the dropdown menu to fine-tune who can see these wall posts. You can even create customized groups that can’t view your wall.

    Facebook is adept at hiding  options and interfaces. I have to admit that its improved privacy settings look  sleek; they have simplified a lot so the user can find  things. On the other hand, I didn’t even know this options screen even existed until 30 minutes ago when I accidentally pressed Options and then Settings and then Settings a second time (yes, you have to do it twice, or the pretty screen won’t appear).

    Sometimes checking or unchecking one option can reveal or hide several others. You won’t really know what you’re missing until you manually try every one.

    And Facebook’s  help is atrocious. First, I did a cursory check on the Facebook site. Looks clean and organized, right? Wait, shouldn’t how to use the Wall  appear first on the list of FAQ?  And if the site is adept at hiding configuration options, wouldn’t you expect that the answers to the more complex questions would contain screenshots and videos?  In fact, when I expanded all the questions for this section, I didn’t find a single screenshot. Not one.

    fb2

    One of the problems is that Facebook stores everything in a database, so the views of help topics can’t be arranged or prioritized manually.  Everything is hidden or spread out into several pages. The information is atomized, and you have to click several links to see the relationship between two various screens. Also, Facebook uses a lot of terms whose meaning might be unclear.   What is a Wall? What is a post? Unfortunately  Wall is used in many contexts, so it’s easy to mix up help topics on how to write on other people’s wall with how to control one’s own.  The help topics for Wall are  hierarchically arranged, and that’s good, but it’s also too much for one page. That means having to click onto several pages to see the topics, and when that happens, you start yearning for a better arrangement of the help topics themselves.

    I don’t have a whole lot of advice for Facebook (except that maybe they could commission a few full-fledged tutorials or web demos).  Facebook is already on top, so they don’t need to worry about web traffic or teaching users how to do stuff. My main complaint is not with the help, but the fact that you can’t personalize your home page. For example, out of my 200 friends  I am mainly interested in posts from about 10 people, so I want to see their posts before  anyone’s else’s. Also, I almost never want to see posts from applications (Farmville, etc) and rarely wish to see Facebook  announcements.  Facebook has some algorithm for hiding and showing posts, but the user doesn’t really know what it’s doing. It’s black box technology.  I would love to have more transparency about how  Facebook  is filtering this information. Are they guessing? Are they counting clicks? Or are they relying on explicit indications of interest from me? 

    The user will never know.

    I’m not mentioning  my main objection to FB, which is that they prevent you from archiving message and older posts or even accessing them. (I wrote about that in my blogpost Pushback on Social Media). 

    Related: Here’s how to specify that a certain FB friend cannot make a comment on your microposts.  Privacy Settings –> Custom –> Customize Settings. On Things Others Share, select Can Comment on Posts –> Choose the dropdown list –> Custom Edit –> Hide this From and type the name of the individual in the text box. It should prompt you for names. Choose Save Settings. Whew! I didn’t realize it was so complicated!

  • Software Bugs are invading my dreams!

    This is the second time it’s happened now. I am so weirded out that I don’t know how to account for it.

    A few days ago at 3 AM in the morning  I was awakened by a loud rock song blaring from my computer speakers. It was so loud that I jumped out of bed and ran to my computer to turn it off. Here was the problem. I had no idea what had caused it. I checked Windows Media Player, but it wasn’t playing anything. Then I checked all 75 tabs on my Firefox browser (or more, I can’t remember). But I had no idea what I was looking for. Where was this blasted music coming from? Finally, out of frustration, I muted the speakers and began my hunt for the offending browser window.

    By then I was wide awake and wanted to approach the problem methodically. Where was this background music coming from? Did I have any youtube windows open? (Sometimes, a video will not load, but then load randomly without warning). Finally, I closed every Firefox browser and realized something scary … it was  not coming from Firefox!

    Alas, there still was Google Chrome (mercifully, with fewer tabs open). Aha! It had to do with the Jamendo music site. As much as I loved Jamendo, their popup music player was notoriously buggy. But the browser window containing the music player was already closed! Aha, Jamendo also has an embedded music player embedded on individual pages. One of them must have started to play. I glance at the 5 remaining tabs. I see the message in the yellow bar on the top that the flash player has crashed.

    flash-crash

    I check every individual page to see if a song is playing on the embedded radio. Nothing is. However, one page, the jamendo home page shows an error message and has four embedded players inside.  And one of them is playing furiously. I’m not sure what is going on here. When the popup music player crashes, that causes the jamendo page to auto-update to an error message where one of the embedded radio stations starts playing spontaneously.  I’m not sure what causes the popup music player to crash. Was it playing before at low volumes, or did I just pause it?

    So, the result of a flash player crash is for music to start playing furiously from the home page. Wow, that’s an appropriate way to apologize to the user for a software ##$#$#.

    Last night, the same nightmare happened again! I woke up at about 4 or 5 in the morning to the sounds of some strange hard rock melody by Dada Weatherman. Same flash player crash; same auto-update to an Oops page.  This computer bug woke me up twice. In fact, it scared me out of bed….twice! I admit, never expected that the multimedia web would bring me troubled dreams.

  • What’s bugging me about Firefox

    Oops. Firefox seems to have deleted my Bookmarks Toolbar folder but not my bookmarks. (See the exciting details here).

    I suspect there’s no easy way to fix it, and I’m trying to avoid creating a new Firefox profile. Hopefully some developer will read my problem and come up with a brilliant solution.

    While stumbling through things, I noticed this great list of problematic Firefox plugins. Also, I learned about the Firefox sidebar which is kind of cool. But the two things you need to know Ctl  + Shift + S  will cause the Bookmarks Sidebar to appear. Ctl +H causes the Firefox History to appear. Nice to know these things!

    Update: I can’t explain why, but the problem fixed itself after the browser crashed. Arrgh!

  • Random Lists

    Elearningpost has long been one of the more interesting weblogs out there. I’ve been reading it off and on for — gosh, 7 years! It’s run by Maish R Nichani (who is much much smarter than I) and has lots of useful information in the field of information design, instructional technology and even web design. Although I find gems from the site, I admit I haven’t looked at the site in months. Here’s some things I found just by looking at one month worth of archives:

    • 12 things Journalists need to know about the future (by James Cascio) My fave: 10. “Technology” is anything invented since you turned 13. What seems weird and confusing will become familiar and obvious, especially to people who grow up with it. This means that, very often, the real utility of a new technology won’t emerge for a few years after it’s introduced, once people get used to its existence, and it stops being thought of as a “new technology.” Those real uses will often surprise — and sometimes upset — the creators of the technology.
    • Best Web applications for Education 2007 by Larry Ferlazzo. Lots of blogging-audio-presentation web applications.
    • Immutable Laws of Project Development. By Brian Fling. So true it’s not even funny. My fave: The first 90% of the code accounts for the first 90% of the development time. The remaining 10% of the code accounts for the other 90% of the development time.
    • Jakob Nielson on Long Articles vs. Short Articles. He writes
    • So: should your website have concise or in-depth content?
      • If you want many readers, focus on short and scannable content. This is a good strategy for advertising-driven sites or sites that sell impulse buys.
      • If you want people who really need a solution, focus on comprehensive coverage. This is a good strategy if you sell highly targeted solutions to complicated problems.
    • another Jakob Nielson piece: Why Articles are better than blogposts:

    As the chart shows, the fatter the report became, the more it has sold. Of course, page count (the blue line) is only a rough indication of the amount of insight, which is what customers are really paying for. The new edition has a large number of eyetracking heatmaps, showing how users read various newsletters, and these many illustrations eat up pages ferociously. Still, there’s no doubt that each report edition contains significantly more information than previous editions.

    The report’s price has increased less than its page count: as we keep doing this research, we become more efficient. You could argue that customers are getting more for their money, and that’s why they’re buying more. But this argument works only if customers in fact assign extra value to more comprehensive reports. So either way, I conclude that in-depth content sells.

    Why are paying customers (the people who matter) attracted by detailed information? Because systematic and comprehensive coverage is more actionable. It also protects them against the risk of losses caused when something important is overlooked.

    (this is reminiscient of Yaro Starak’s concept of Pillar articles).

    • 12 things journalists need to know about Economics.  By Brad De Long. 4. No meaningless numbers. Do not report budget, trade, tax, or other numbers in billions or trillions or even millions. Use per capita or per worker or per household or per share terms to make them meaningful. It’s not a $70 billion tax cut–it’s $43,000 per recipient millionaire per year. It’s not a $300 billion deficit–it’s an extra $4,000 per family of four per year that the government has charged and is expecting you to pay through additional taxes sometime in the future.