Category: practical tips

  • More publishing tips

    In 2020, I started a web page of self-publishing tips. I’ve been adding to it over time, but it’s become very unwieldy, and so I am making a new overflow page. The original tips page contained a lot of detail, but this second post offers general thoughts about promotion strategies.

    Compared to others, I am not a particularly fast or prolific writer and I don’t write books for a series. With regard to social media, I post occasionally–but not often–and I certainly do not spend time making multimedia content unless I have carefully planned it in advance. I know some people publish commercially once every year and are regularly posting things on social media (and gaining followers, etc). There is value in doing that, but it’s not for everybody — especially for slowpokes like myself.


    The key challenge in self-publishing is deciding what to spend money on and what to forgo or do yourself. You will certainly make mistakes on these decisions. No-budget methods can work occasionally, but they can also be major time sucks with little payoff.

    Make your ebook so that readers will be comfortable spending $2.99 or more on it. A low price point may make a book seem more competitive against the majors, but the jump from 70% to 35% earnings on Amazon makes it difficult and maybe even impossible to break even on what you spend for marketing.

    The first year of your book’s publication doesn’t matter. Unless you already have a track record and an army of followers or subscribers, chances are that you are going to lose money on it. (I’m almost inclined to say the same for the second year as well).

    In-person events are fun — and great way to spend your time occasionally, but they almost never bring in enough sales to make them worthwhile.

    If you publish often, I would go for cheap pre-made covers (and save money). But for occasional one-off books, I would spend a lot of time and money making sure that the cover properly conveys the book’s vibe.

    I hope this doesn’t comes off sounding too cynical, but writing and publishing books are practically exercises in futility and masochism. The writing process may be rewarding on a psychic level, but the production and promotion can be soul-crushing and wallet-crushing for an indie author. In a way you are investing in an idea or fantasy which is totally anti-commercial.

    Reviews are helpful to a point. But having only 2-5 of them is not terrible — as long as they are semi-literate and perceptive. Book description is just as important, if not more. It’s much more important to devise ways to get the ebook in front of people.

    If you write in a genre that is not particularly popular or accessible, it can be perfectly acceptable to pay for a trustworthy person or organization to write a review of it. (Midwest Book Review, Self-Publishing Review are my current picks).

    Many authors think that dropping your book into an ARC pool will result in more reviews, especially if the site running these ARCs have some mechanisms to penalize freeloaders who don’t post reviews promptly. The problem is that those who are prodded to write reviews often write superficial and worthless reviews and may not even be well-versed in the genre. I’d much rather have a single thoughtful review than ten reviews which are 1-2 sentences long by people who are just phoning it in to improve their score for the ARC pool.

    Institutions will simply not purchase ebooks if it hasn’t been reviewed in Library Journal, Publisher’s Weekly or Kirkus (or NYTBR). Exceptions are possible if the publisher has previously established itself as a reliable provider of quality books or if the book has won a prize. But to even to be considered for institutional sales, you’re going to have to spend $1500 or more per ebook.

    I am generally bullish about videos for marketing. Video interviews especially. Videos are forever! I like short talking head videos, not some pretty graphics and animation. For Personville ebooks, I created a series of 3 minute vids about each ebook which I call “Literary Elevator Pitches” (Here they are on YouTube). Right now, the bookstores don’t let you link to videos, but I think that will change soon.

    Exposure is much more important for sales than reviews. That is by far the biggest challenge.

    Exposure can be bought, but it often is expensive and can often cost more than the increased sales it earns. Occasionally it is okay to throw money away for extra exposure, but in general you should stick to marketing techniques that pay for themselves and last for a longer period than the short term.

    The reason why so many people are writing series are that 1)marketing efforts will accumulate with time, and 2)you can discount the first volume to cheap or free in order to hook readers into buying later volumes. This doesn’t always work out because 1)some stories don’t benefit from sequels and 2)a number of people will never read the first volume or even if they do, won’t be inclined to read volume 2.

    A cheap way to get exposure is to have a byline and author bio for an article, but frankly very few websites or Substacks attract enough eyeballs to make it worth it.

    Writing reviews is a thankless job, but don’t dismiss the value of doing it as a way to gain extra exposure. This is true especially if 1)your review is one of the only reviews on a book or 2) the website running it gets a lot of eyeballs.

    Chasing down reviews or “shares” from individuals is a major time suck. I just spent a day and a half making a list of individuals who are 1)reviewers and 2)run book blogs. I had planned to send them press releases and offers to forward review copies to them. After a day and a half of note-taking, I concluded that 1)most of them wrote superficial reviews on genres I didn’t care about and 2)almost none of them could bring enough eyeballs to make it worth it and 3)it was hard to imagine any of them “liking” this ebook — and it wasn’t my lack of self-confidence fueling this perception; it was a fact. Another idea — to target established critics or bloggers who weren’t reviewers per se — seemed equally futile. But at least I could conceive of these people actually liking my book. Ultimately I decided to compile a much shorter list of 15-20 names of bookish people or artistic people I knew and send them the announcement. That hardly will produce an onslaught of attention and sales.

    Netgalley and Booksirens. These are services that you pay to list your advance review copy (ARC) in the hopes that some of them will write reviews. The cost of Netgalley used to put it out of reach for most indie authors, but in the last decade co-ops have formed to share the costs. I used Victory Editing Co-op ($65 per month), making it affordable. Here are my thoughts after listing an ebook for two days:

    1. Publishers can see a reviewer’s history and stats to make a decision about whether to approve the ARC. This is helpful, but it makes it easy for publishers just to approve the ARC to those who give gushing praise for every book they read.
    2. Frequent reviewers know how to play the game. So they write fast glib and mostly positive reviews in order to keep their feedback score high enough to garner future ARCs.
    3. Netgalley is helpful for identifying individuals associated with libraries and schools.

    Booksirens is both similar and different. Booksirens lets you pay by the download. It also gives you great access to reviewers. Theoretically speaking, you can browse through the reviewer list and send emails to these people without ever paying a dime for it. I never understood why Booksirens let you do that — with Booksirens link — for free. Only after I tried it myself did I realize that it’s a major time-suck browsing through the reviewer list. I recently spent a few hours browsing through the list of potential reviewers for a particular title and found it nearly impossible to find even one person who might be remotely interested in the title in question.

    About these review services, I have heard that some of the reviews can be overly negative. A publisher can screen these reviewers to some extent, but I’m not sure that doing so a good idea or even helpful.

    Organic reviews (that is, reviews posted voluntarily and not through a review service) tend to be the most interesting and useful and positive. But how do you get organic reviews? By increasing sales! But can you increase sales if a ebook has no reviews? I’ve found out the hard way that no matter how good the book description and content and price may be, you still need reviews of some kind to make advertising work optimally.

    I say this as a longtime blogger and enthusiast, but writing things on your blog rarely increases your exposure. Google used to feature blogposts prominently in search results, but that ended in the late 2010s. Now AI just paraphases a lot of things without really bringing a lot of eyeballs.

    Even though author websites don’t matter all that much for book sales, there is value is keeping the same domain — and not letting it expire. It is really reassuring (and a sign of quality and commitment) when a domain is still around 10 years later. A writer doesn’t need to blog often on their own website, but it should be at least once or twice a year — to convince readers that yes, you are still there and alive.

    It is believed that many who market books are scammers. More often, they are simply people acting in good faith who overvalue the services they provide. You should still be skeptical of what they promise.

    Literary contests are expensive gambles. With some exceptions, it is very rare for a major literary prize to award a prize to an indie author.

    Success getting a teaching gig in creative writing depends on 1)getting a Phd, 2)getting signed to a major press or university press and/or 3)regularly publishing in small literary journals. Winning a grant with a significant cash award can also make the difference (if you are courageous/foolish enough to spend the time filling out all those application forms).

    Online forums are extremely restrictive about what kind of self-promotion you can do. If you try, be prepared for rejection and rudeness from the Barney Fifes running each forum or subreddit.

    Be mindful of your authorial persona and biography. Some details might alienate certain readers, but more than likely will become part of the overall book brand.

    I know this sounds crass, but many first-time authors signed by the Big 5 are signed not so much for book quality but their credentials and charisma more than writing talent. Big 5 pay a lot of attention to how this person might come across on podcasts and video interviews and personal appearances. That has always mattered, but now more so than ever. You may not be as exuberant or as hot as the new literary flavor being touted on the talk shows, but don’t be afraid of improving what image of you gets projected to the public.

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    Pinning your hopes on Amazon’s algorithm somehow discovering your book and increasing its visibility to readers is unrealistic. Gaming the Amazon algorithms is indeed a thing, but ultimately the problem of exposure has nothing to do with Amazon. It has to do with promotional efforts on the part of you and your publisher to reach consumers. That part often requires a lot of time and money– and frankly many such efforts don’t work as intended for a particular book.

    I used to think that getting good reviews is the key to increasing visibility. It is not. If I had a great book page on Amazon (with a stellar cover, great book description and 100 5 star ratings/reviews on Amazon) that would still not solve the problem of increasing exposure (even though it would probably help later).

    Amazon provides a lot of (paid) methods for increasing exposure, but I think it is dangerous to rely too much on Amazon’s methods because they literally hold all the cards. (They are practically a monopoly, etc.)

    I realize that I have not provided much useful information here. Here’s one tip learned the hard way. Keeping the price very low is not a very effective marketing method for raising visibility. Maybe 5-10 years ago competing on price was a viable strategy, but nowadays, there’s so many low-cost titles even from the majors that it won’t lead to sales except in certain limited circumstances.

  • “That Fish has been fried”–definition and explanation

    “That fish has been  fried”  is a slang phrase used in the context of  an Internet thread. It expresses (in a terse & fish-fry1colorful way) the speaker’s opinion that a thread is growing tiresome, tedious or repetitive and that the speaker is leaving it for that reason.   In no way does it imply that the speaker believes that the issue has been settled or the previous commenter’s argument was correct or should prevail. Often it’s quite the opposite. A person who utters this phrase may be convinced that his viewpoint is still valid or logically unassailable, but may simply be tired or weary of arguing.

    Although I believe the phrase has negative connotations, I don’t believe it should only have negative connotations.   The phrase should remain  ambiguous enough to retain a neutral meaning. Here are some possible connotations:

    1. Both sides have already  presented their respective opinions in some detail, and past this point, the only rational thing to do at this point  is to “agree to disagree.”
    2. One side has simply not done their research or is making too many unproven assertions.
    3. One side is unusually shrill or derogatory, and rather than trying to engage, the other side has decided that it’s best just to leave the thread alone.
    4. One side is too tired or has more pressing matters (Like living, working, etc). I’m a writer and if I have strong feelings about a subject like capital punishment, I’d rather write a long blogpost  to express my opinions than continue some unending Facebook thread about the topic.
    5. The time it would take for one side to disprove the misconceptions of the other side would be considerable.
    6. The context of the thread makes it inappropriate to continue this debate.  It may be off-topic (i.e., a capital punishment debate on an Elvis Costello forum for instance). Or the discussion may just involve too many arguments or people or vantage points to allow for  a coherent debate. Even in a context where the person threw out the question in the first place, the forum itself may not be particularly well-suited to longer and more sustained arguments. Who wants to read something with 400 responses?

    I have written before that it is often difficult for reasonably educated people to disengage  from Internet conversations.

    How to use this phrase correctly:

    Because this neologism is still new, I think the best way to use it  in the context of a thread would be to simply write the phrase with a hyperlink:

    It’s not my intent to create extra web traffic to my site. But since I coined the phrase and defined it most thoroughly, it would be easier for people  just to link to this page rather than to explain what it means.

    Of course,  when one person declares that “this fish has been fried,”  others may disagree with this assessment. So others may choose to continue this thread. But it broadcasts a message to others that the thread might be ready to end. Rather than encouraging censorship or suppressing speech, my hope is that the expression of this phrase will simply  create initial momentum for people to move on and get on with their respective lives.

    I debated several variants to this phrase. “My fish has been fried” “The fish is fried, etc.” I like “that fish” (rather than “my fish”  because it is objectifying (i.e., depersonalizing) the discussion and “has been fried” because there is no point in trying to fry the fish again.

    Anyway, world,  here it is! Hope it helps!

    Postscript: I will know that this idiom will have finally entered the vernacular when people start using it on me….

    Postscript 2. It probably is impossible to force a slang word into vernacular.  Challenge accepted!

    Postscript 3. I just realized that my neologism is a snowclone with endless variations (“That banana’s been stretched,” “that kernel’s been popped,” “That bone’s been chewed,” etc). The customizability of this phase attests to its flexibility and usefulness.

  • How to Complain (Random Tips)

    Consumerist has some fun thoughts about getting complaints resolved.

    One commenter suggests: bringing a lawnchair, a six pack, a novel and potato chips and camp out in front of the company’s  building.

    More seriously, an brilliant commenter recommends depersonalizing the problem and going out of your way not to blame the person you are complaining to.  Suggested phrasing:

    THE BIG ONE: “Listen, I know this isn’t your fault, so I don’t mean to take it out on you. I’m sure you can appreciate my frustration.”

    “You seem like a really nice person, so I want you to know that I’m not trying to be rude to you. I hope I don’t come off that way.”

    Also: Making a Youtube video can help

    I’m kind of an expert of getting resolutions  (since I sued a multibillion dollar corporation and once prevailed). Here are my tips for dealing with customer service representatives (CSR) and getting a speedy resolution.

    1. Initially you should assume good faith on both the company and the people who worked for it. So much of these problems are the result of bad communication or  a misinformed worker. You have a problem only when you are hearing the same thing from more than one person.
    2. Initially when you complain, you  should leave open the possibility that you are wrong. Until you have seen the problem from all ends, you can never really know for sure why the company isn’t handling the matter the way  you think they  are supposed to.  In one case, I complained to Aetna about their denial of coverage about something. They sent a reply explaining why they denied it. Turns out they were right, but it revealed 1)their benefits packet was very misleading and 2)I assumed that information which was valid one year would still be valid for the next year. That turned out not to be the case. I still think Aetna treated me badly (and definitely keep it in mind at year’s end when I decide whether to renew my policy). The point here is that Aetna was acting legally and correctly by their rules – even though their customer service and their communication was still lacking.
    3. Especially for the first or second CSR, you should ask for help in a way that sounds like you are asking for their advice. “In your opinion, what is the best way to resolve this situation?” If you ask them for an opinion, they might recommend a strategy for getting around the usual roadblocks. Getting around roadblocks is your primary goal here!
    4. Never complain about things that you are not trying to get a resolution for. If the customer service  rep who refused to honor your coupon also called you an “asshole,” that may be interesting and actionable, but chances are, any action taken in response to that won’t improve your situation.  Your goal is getting money back, not getting someone disciplined.
    5. If you are talking to an employee or manager in person and they are treating you badly, you should say, “Is your refusal to honor a discount an example of  good customer service?” Basically, you should phrase it “Is Action X an example of your company’s Goal Y?” Many employees in this situation will feel forced to say yes in response. That does not mean that they don’t see your point of view!
    6. Be careful not to raise your voice or start ranting. CSRs learn to tune that all out (and even mock you after you leave).  I once griped at a Walmart cashier about  a really egregious example of bad customer service by one of her coworkers. This woman – who couldn’t be more than 21 – started laughing and said, “Do you think I really care?” This woman was being honest about something other employees were thinking but were too afraid to say.
    7. Keep a time line of your complaint with ample notes on Google Docs. Google docs will datestamp additions and keep your notes in a central place.
    8. If you do telephone them, ask the CSR this question: “do you have the authority to override a fee/reverse a charge/? If the answer is yes, describe your complaint. If the answer is no, say, “can I speak to someone who does have this authority?” You shouldn’t waste your time explaining the problem to someone who is powerless to solve it. Of course, they may not know the answer until they have first heard your complaint, but  it is good to give them an opportunity as early as possible to kick the whole matter upstairs.  Never underestimate the laziness of the frontline CSR; it generally works in your favor.
    9. After the first attempt to address the matter telephonically, do not telephone them again. Instead, conduct the matter entirely by written correspondence. If the matter concerns a substantial amount of money, I recommend certified mail. (But you will need to pay for 2, and the cost in time and money is not trivial).  Scan copies of your correspondence and keep online on Google docs.
    10. The key is in keeping your correspondence as short as possible.
    11. Rudeness in  emails to customer service almost always backfires. The first email should state the facts. The second email should merely point out, “This is the second request – I am getting frustrated”. Only for  the third email are you allowed  to become mildly vicious.

    The reason why certified mail/snail mail works is that most companies don’t take the time to keep records.  It all boils down to who has more diligent record-keeping.

    Another problem is that the company usually sends you lots of boilerplate information, and you may not have access to all the information. Probably the first step to resolving the complaint is getting access to the necessary information. That is not always easy.

    One cause of problems is that you rely on the spoken assurance of an employee/CSR/manager. If it’s not in writing, you really don’t have a basis for complaint, so you need to transfer any oral statement in writing ASAP.

    It helps when CSR resolve the problem over the phone.  (That means the employee is using the preapproved discretionary power to help you – no skin off their backs). But you shouldn’t rely on anything they say – especially if they promise to put a note on your account. Ideally you should send them an email confirming what has been told to you. At the very least, you should keep the statement on your notes in Google Docs with a name and ID.

    My mother (who has worked in upper management) has one solution to all customer service problems: be polite and ask to speak to the supervisor. This strategy has paid off at times, but over the last few years it is becoming less effective.  Here are my problems with my Mom’s  continuous escalation strategy:

    1. When you’re on hold and talking to various people, you are not really creating a paper trail.  You’re also wasting your time.
    2. It’s sometimes unclear whether the company wants a personal business relationship with you or whether its front line staff has been trained to value that relationship. You may be 100% in the right, but if the staff is not trained properly to resolve these things, your barking may be futile.
    3. Many low-level workers have no authority for helping you.
    4. Their boss will be available, but that doesn’t mean they need to address your matter promptly. It’s in their best interest to give you a bit of a runaround first.  Basically you are swapping your waiting time for the ability to speak to someone who can help you. How much is your time worth?
    5. If you are complaining to a smaller company, the boss has fewer rules to work from.  That can be both a blessing and a curse.
    6. The main advantage of talking to a boss is that this person may be more knowledgeable about procedures and policies and know of why an exception would apply. But I have found that they are not really flexible about basic policies or alleged promises made by underlings to a customer.

    Customer service has been deteriorating over the last decade. There’s not much  you can do about it. (Companies generally have stricter policies, less competent employees and much more efficient customer tracking).  I think you need to write off a certain percentage of these incidents to experience (because they were too time-consuming to pursue).  The main “revenge” you can take is to abandon the company without telling them.  Here is a letter I read from a Zig Ziglar book, called I am the Nice Customer who Never Comes Back.

    I Am the Nice Customer

    You may have met me; I’ve been in your store before. I never complain, no matter how poor the service.

    I wait patiently while the employees stand idly by, never bothering to see if there is anything they can do for me. If the produce is bad or the store is dirty, I never mention it.

    I’m respectful to other customers and never complain if other people are served out of turn.  I remain silent. I don’t believe in arguing over such things.

    I seldom take anything back to the store because I have found that employees are usually disagreeable when I do. Life is too short to get into these unpleasant little scrimmages for the sake of a dollar or two.

    I don’t say much…I never complain…I don’t make a scene, as I’ve watched others do…I’m just not built that way. Yes, you may know me. I’m a nice customer, but I’ll tell you what else I am: I am the customer who never comes back!

    That is my revenge for getting pushed around. That is why poor service or rude treatment never upsets me; because I know I ‘m not coming back. It’s true that my method of getting even does not relieve my anger and frustration as quickly as would telling people what I think, but in the long run, it is a far more deadly revenge.

    A nice customer like myself, multiplied by others of my kind, can ruin a business. We can force a store to close its doors while the owner’s wonder why the customers stopped coming in. There are a lot of nice people in the world, a lot of nice customers. When we get pushed too far, we just go down the street to another store. We buy in places where management is smart enough to hire people who appreciate nice customers. We increase the business of these stores by thousands of dollars each year…dollars you didn’t appreciate when I brought them to your store…dollars you lose every time you lose a nice customer.