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Hating Bad Customer Service (and Paying for more of it)

It’s official. Skype.com has the worst customer service I have ever seen. I have had an outstanding billing question for over 7 months, and I still have not received a reply. It was easy to look up and easy to answer, and I sent several identical requests (and doublechecked my email spam filters, etc). Yet the renewal reminders still came like clockwork.

My skypein account was set to expire yesterday, so what did I do? I renewed (and in fact paid twice the amount I paid last year). That’s the reward for horrible customer service. (I am happy to report that at least the payment receipt arrived punctually in my Inbox.  I did also  find a partial answer to my question on the Skype forums (if only I had known to look).

I would have liked nothing better than to switch to a competitor, but face facts: Skype is the only significant competitor in town that offers the panoply of products that they do.

Question: how many times have you paid for a product or service even though you knew the customer service was/would be atrocious?

{ 1 comment… add one }
  • Marc 1/28/2008, 4:05 pm

    You might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

    It is free and easy to use.

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